Village Volvo

1. Describe Village Volvo’s service package. The service package consists of five points: supporting facility, facilitating goods, information, explicit services and implicit services. †¢Supporting facility: The car repair is based in a new Butler building in a suburban location with four work bays, an office, a waiting area and a storage room. Because of the location Village Volvo considers a shuttle service two or three times a day. The waiting room is equipped with a television se, comfortable chairs, coffee, a soft-drink vending machine, magazines and the local newspaper. †¢Facilitating goods: Facilitating goods are on the one hand the parts which are used to replace worn-out parts of the cars and on the other hand goods which are provided in the waiting room like coffee, soft-drinks, magazines and the local newspaper. †¢Information: The client and the mechanic who will be working on the vehicle discuss the problems the client has noticed and sometimes they may take a short test drive. Another source of information is the Customer Care Vehicle Dossier (CCVD) which is a continuing file of each vehicle the garage services. The CCVD can help the mechanic to diagnose problems and provides a convenient record if a vehicle is returned for warranty service on an earlier repair. †¢Explicit services: On the basis of 22 years of training and experience with the local Volvo dealer, they have earned a respected reputation and they offer any repair service on Volvo cars. For services which are not part of Village Volvo the owners developed a network of other service providers who can satisfy the customers’ needs. Care is taken throughout the repair process to keep the car clean, and the inside is vacuumed as a courtesy before pickup. After the repairs are finished, the vehicle is taken for a short test drive. Another explicit service is the availability. They have set aside specific â€Å"drop in† times (3 to 5 PM Wednesdays and 8 to 10 AM Thursdays) each week when clients may drive in for quick routine services. Between 7 and 8 AM and 5 and 6 PM the two owner-mechanics do not repair, because they want to be available for customer contact. †¢Implicit services: Implicit services include good attitude of mechanic, the comforts of the waiting area, and the convenience of the services offered. Mechanics take time to discuss problems with their clients; they even take a short test drive with the finished car and inform the customer about any other steps necessary whilst reparation. Although the customer will be consulted before any work other than the agreed-on job is done. Village Volvo 1. Describe Village Volvo’s service package. The service package consists of five points: supporting facility, facilitating goods, information, explicit services and implicit services. †¢Supporting facility: The car repair is based in a new Butler building in a suburban location with four work bays, an office, a waiting area and a storage room. Because of the location Village Volvo considers a shuttle service two or three times a day. The waiting room is equipped with a television se, comfortable chairs, coffee, a soft-drink vending machine, magazines and the local newspaper. †¢Facilitating goods: Facilitating goods are on the one hand the parts which are used to replace worn-out parts of the cars and on the other hand goods which are provided in the waiting room like coffee, soft-drinks, magazines and the local newspaper. †¢Information: The client and the mechanic who will be working on the vehicle discuss the problems the client has noticed and sometimes they may take a short test drive. Another source of information is the Customer Care Vehicle Dossier (CCVD) which is a continuing file of each vehicle the garage services. The CCVD can help the mechanic to diagnose problems and provides a convenient record if a vehicle is returned for warranty service on an earlier repair. †¢Explicit services: On the basis of 22 years of training and experience with the local Volvo dealer, they have earned a respected reputation and they offer any repair service on Volvo cars. For services which are not part of Village Volvo the owners developed a network of other service providers who can satisfy the customers’ needs. Care is taken throughout the repair process to keep the car clean, and the inside is vacuumed as a courtesy before pickup. After the repairs are finished, the vehicle is taken for a short test drive. Another explicit service is the availability. They have set aside specific â€Å"drop in† times (3 to 5 PM Wednesdays and 8 to 10 AM Thursdays) each week when clients may drive in for quick routine services. Between 7 and 8 AM and 5 and 6 PM the two owner-mechanics do not repair, because they want to be available for customer contact. †¢Implicit services: Implicit services include good attitude of mechanic, the comforts of the waiting area, and the convenience of the services offered. Mechanics take time to discuss problems with their clients; they even take a short test drive with the finished car and inform the customer about any other steps necessary whilst reparation. Although the customer will be consulted before any work other than the agreed-on job is done.

Christian love

Christianity is often associated with several key concepts, two of which are love and justice.   However, it is crucial to define these two terms to arrive at a clearer understanding.   This paper seeks to discuss the Christian view of love and justice. What is love? More importantly, what is Christian love? What are the characteristics of Christian love? Paul B. Henry enumerates the characteristics. One, love is â€Å"voluntarily given.[1]† It is not forced, or demanded.   Christian love is all about willingness to give and share.   One cannot seek love; it can only be received if it is willingly delivered.   It cannot be called love if it is by force or manipulation.   One should not be compelled to submit.   Love is only love when it is willingly given; it cannot be derived any other way.   Suppose a woman is engaged to be married to a man her parents chose for her.   She does not love this person, but she will marry him.   The marriage may demand her to love her husband, and she might.   However, this is not real love.   Real love is not demanded or demanding.   It is always willing. Second, love is â€Å"personally mediated.[2]†Ã‚   Christian love is personal.   There is no such thing as loving impersonally.   Since love is voluntary, it follows that is also personal.   It is simply because when one willingly gives something, it automatically denotes a personal decision.   Say for example, a college student decides to give a friend a gift, even when there is no occasion. The gift comes from the willingness to give, and the act of giving is personal decision.   This person decided to give a present out of her own free will.   In turn, the choice of the gift is personal as well.   Love is personal insofar as it exhibits the exercise of one’s free will. Third, love always entails sacrifice.   One wants give up something for the welfare of another.   Suppose a mother has enough money to purchase a new pair of shoe to replace her old, worn pair.   At the last minute, however, her child needs something for a class project.   The mother will then postpone the purchase of the shoes to give way to her daughter.   Because there is no extra money, the mother will put the child’s need first.   That is sacrifice. Lastly, love is â€Å"beyond ordinary moral obligation.[3]†Ã‚   To begin with, it is not an obligation.   If one is feels the need to fulfill an obligation, it is not voluntary.   It is not personal, either.   It is because there will be an external factor that will burden to oblige. Now that the main characteristics of love have been discussed, justice should also be elucidated.   What characterizes Christian justice? First, justice should apply to all.   It is â€Å"universal, eternal and objective.[4]†Ã‚   Since God is the Supreme Being that reigns through all the creatures of the earth, justice should also cover everything that God created Second, justice should also be contained within a specific social structure[5].   God’s creations are diverse, and the people themselves are diverse.   If justice was constructed as such that it was too general, it would not appeal to the specific attributes.   Justice may be universal but it is not general. Third, justice provides methods and guidelines that when followed, it will further the premises of justice[6].   Take human rights, for example.   If human rights are honored, people will be respected and treated as individuals, and when human beings are treated as human beings, there is justice. Fourth, justice is objective and stands apart from human intervention.   The rules of justice will not be bent because of human volition.   It can stand alone, and must be applied to all.   Subjectivity can only cause injustice.   As was earlier mentioned, justice is universal yet specific. The characteristics of love and justice have been dealt with, and the focus is now on both concepts.   How are love and justice related? Can they exist together? How does love and justice differ? How are they similar? According to Henry, â€Å"love and justice cannot stand juxtaposed.[7]†Ã‚   It is because love may transcend the very concept of justice, but it cannot be sustained with something less that justice.   Both concepts are related but the relationship between the two cannot be called equal.   It is not equal because the premises of one concept may exceed or fall short of the other. For example, justice can exert power to achieve its desired effect, but love cannot do the same.   As was earlier discussed, love must be voluntary.   It cannot demand results.   It must not resort to force to establish its ends.   On the other hand, justice exerts power to maintain its characteristics.   For one, for justice to subsist in a specific social order, power must be applied. David Tracy also points out a dependency between love and justice.   Justice needs love in the sense that it must not be abusive of its power.   The two concepts should co-exist in a way that both can manifest their differences but at the same time, highlight their similarities.     Tracy writes: â€Å"Love should empower all Christians to struggle for the self-affirmation intrinsic to the struggle for justice†¦[8]† Here in this statement, he describes that love can fulfill its end, an end that is needed in the fulfillment of justice.   He also states that love should always consider justice, because without it, it can be overtly â€Å"sentimental.[9]†Ã‚   Moreover, justice should also be with love because it might be too preoccupied with power.   It might be â€Å"self-righteous.[10]† Love and justice are indeed two important and related key concepts of Christianity.   Love is willing, it is deeply personal, it entails self-sacrifice and it is beyond an obligation.   When one says â€Å"God is Love,† these characteristics come to mind.   God’s love is willing; He does not demand love from His people.   He wants His people to love Him willingly. Despite the number of people He created, His love for each and every one is personal.   He sacrificed His own Son to save the people from sin.   Lastly, He loves not out of obligation; He loves because He wants to.   In addition, God is universal and eternal, and His terms of justice are objective.   These two concepts come from God, and these concepts describe Him too.   This is the Christian view of love and justice. Bibliography Henry, Paul. â€Å"Love, Power and Justice,† Christian Century (1977): 1088. Tracy, David. â€Å"God is Love: The Central Christian Metaphor,† The Living Pulpit 1, no.3 (1992): 10. [1]Paul B. Henry, â€Å"Love, Power and Justice,† Christian Century (1977): 1088. [2] Ibid. [3] Ibid. [4] Ibid. [5] Ibid. [6] Ibid. [7] Ibid. [8] David Tracy, â€Å"God is Love: The Central Christian Metaphor,† The Living Pulpit 1,no. 3 (1992):10. [9] Ibid. [10] Ibid.

The Criminal Justice System Essay Example | Topics and Well Written Essays - 3000 words

The Criminal Justice System - Essay Example The study presents Theoretical Criminology that refers to a discipline focusing on the establishment, development, and the advancement of the theoretical, speculative, or notional aspects of criminological knowledge. In other terms, theoretical criminology encompasses the various theories, crimes, and the narratives related to or explaining crime and delinquency. In addition, theoretical criminology entails the study and surveys of criminal/delinquent behaviors, criminal law, social deviance, morality, and social regulation/governance crimes/criminals. Besides the renewal of healthy theoretical debates in the criminal justice systems, theoretical criminology explores the interrelation of criminological theories and empirical data from crime-focused researches, thereby promoting the establishment of linkages between cultural, socio-political theories, and criminological analysis. Although the academic nature of criminal justice became more apparent in the 1950s, a period during the di scipline was mainly characterized by observational researches; recent times have realized the diversification of the discipline, with more complex criminal justice systems, organizations, and agents/personnel. Consequently, the criminological theories have since evolved to become more complex and equally diversified in their elements and areas of applicability. In fact, the contemporary theories of criminology could not be easily identified with the theoretical criminology that existed fifty years ago. ... Theoretical Criminology Theoretical Criminology refers to a discipline focusing on the establishment, development, and the advancement of the theoretical, speculative, or notional aspects of criminological knowledge (Walsh & Ellis, 2007). In other terms, theoretical criminology encompasses the various theories, crimes, and the narratives related to or explaining crime and delinquency (Beccaria & Davies, 1974). In addition, theoretical criminology entails the study and surveys of criminal/delinquent behaviors, criminal law, social deviance, morality, and social regulation/governance crimes/criminals. Besides the renewal of healthy theoretical debates in the criminal justice systems, theoretical criminology explores the interrelation of criminological theories and empirical data from crime-focused researches, thereby promoting the establishment of linkages between cultural, socio-political theories, and criminological analysis. Although the academic nature of criminal justice became mo re apparent in the 1950s, a period during the discipline was mainly characterized by observational researches; recent times have realized the diversification of the discipline, with more complex criminal justice systems, organizations, and agents/personnel. Consequently, the criminological theories have since evolved to become more complex and equally diversified in their elements and areas of applicability. In fact, the contemporary theories of criminology could not be easily identified with the theoretical criminology that existed fifty years ago. With the more complex theoretical researches accumulated in the last sixty years, relatively more specific criminological theories have been postulated. Most of these specific criminological theories explain various types of

James F. OGorman and Vitruvius Architectural Ideals Essay - 3

James F. OGorman and Vitruvius Architectural Ideals - Essay Example Design of buildings has been computerized to incorporate software that will come up with perfect designs. The architect and the client come up with the most viable design after considering costs, space and other limiting factors that may operate in the building process. A building program will enable the architect to come up how best to erect the building while considering the needs of the client and the state rules to be followed. This paper will elaborate on how the architectural design of the University of Minnesota Twin Cities compares to the Architecture by James O’Gorman and Vitruvius ideals. James O’Gorman ideals explain that the foundations of a building need to be firm so that the building is stable. Weak foundations will mean that the whole building will be weak hence it may collapse or repair will be expensive in case of damages on the building. The building program will entail a written expression of the building, and from this, the builders will incorporate the ideas to erect a stable building. The architect will work on the program to change it to a three-dimensional figure, which is the building. The shapes and sizes of the rooms in the building will be determined by the needs of clients of the building. The shape is determined by the type of building type, its purpose and the timeline the building is built (Gorman, 21). The Gothic cathedral is an example of a building in the historical context that applies the use of planning on the space of buildings. Symmetry is used in the designs to come up with buildings that will stand out as works of superior archi tectural designs. For buildings to be excellent works of architecture, symmetry needs to be applied to make buildings appealing to the viewer's eyes. The University of Minnesota twin cities express the idea of, firmness, symmetry, beauty  and space in its design.  

Article the First Essay Example | Topics and Well Written Essays - 1000 words

Article the First - Essay Example Nevertheless, the congress representative succeeded in 1791 when a three-quarters majority ratified the Bill of Rights to become the law guiding the nation (Publishing & Duignan, 2013). Although this was a major breakthrough in the US history as far as constitutional reforms are concerned, the congress failed to ratify Article the First, which became the center for debate owing to the varying reactions elicited by the divided Congress on the matter. Article the First was a proposed amendment to the constitution of the United Sates whereby it sought to determine both the minimum and the maximum number of representatives at the US hose of Congress (Vile, 2012). As a federalist, one would support Article the First of the Constitution of the US, owing to the democratic space that America enjoys today due to liberal laws besides the fact that this amendment would change history in that more American citizens would feel represented and participate fully in an all-inclusive government. In 1 789, the American representatives of the House of congress were involved in hectic constitutional amendment procedures that saw some articles incorporated into the bill of Rights that formed the constitution of the United States (Vile, 2012). However, some contentious articles did not make it to the constitution following the strong opposition to them by the antifederalists. In this regard, Article the First, which came to be the first proposed amendment to the constitution of the United States of America, did not pass the ratification test although its proponents particularly the federalists pushed hard for its ratification (Vile, 2010). Also known as the congressional Appointment Amendment, Article the First was the first, as the name suggests, of the twelve amendments that the first congress delivered on 25th September 1789 (Publishing & Duignan, 2013). In accordance to Article V of the constitution of the United Sates, the first congress submitted Article the First for ratificat ion. However, the state legislatures failed to ratify the article despite the fact that they ratifies many other articles that became the Bill or Rights that formed the constitution of the United States of America (Vile, 2012). Fundamentally, the major framework o Article the First entailed the setting of the size of representatives of the House of Congress whereby the maximum and the minimum number of Congress representatives was clearly determined by the article (Publishing & Duignan, 2013). In this case, the article contemplated a scenario whereby one Congress Representative would represent thirty thousand American citizens until the total number of representatives would reach one hundred. Thereafter, it would be the responsibility of the congress to regulate the number of representatives so as not to go below one hundred. In this regard, Wolverton (2013) reports that the Bill of Rights envisaged that: After the first enumeration required by the first article of the Constitution, there shall be one Representative for every thirty thousand, until the number shall amount to one hundred, after which the proportion shall be so regulated by Congress, that there shall be not less than one hundred Representatives, nor

Compare 2 Films Term Paper Example | Topics and Well Written Essays - 2500 words

Compare 2 Films - Term Paper Example Perhaps most notable among the two films is that they embody the underlining touches of the auteur. Auteur theory was perhaps most seminally articulated by Andrew Sarris in his Notes on Auteur Theory. In this essay he considers earlier formulations of the auteur theory, dating back to its consideration by Andre Bazin in Cahiers du Cinema who indicated that while cinema, as compared to painting or the novel form, is more a collaborative element, there is nonetheless a distinct feature of artistry that can be tied to the individual director. In comparing him to director George Cukor, Sarris even speaks of the auteur tendencies of Ingmar Bergman. Sarris extends this articulation, adding his own theoretical elements. He states, â€Å"Over a group of films a director of films, a director must exhibit certain recurring characteristics of style, which serve as his signature. The way a film looks and moves should have some relationship to the way a director thinks and feels† (Sarris, pg. 662). Sarris goes on to further elaborate on this theoretical formulation by indicating that the films of an auteur explore a certain personal concern that he equates to some degree with the singular aspect of the soul. It follows that auteur theory consists of both the external elements of technique, and the internal elements of personal vision. One of the primary elements of the auteur is that their personal style and vision is not expressed simply through one film, but comes to be a characteristic element throughout their work. Ingmar Bergmans work clearly meets this criteria. As one examines another of Bergmans seminal films – the Seventh Seal – in regards to Bressons work in the Trial of Joan of Arc its clear that there are both stylistic and thematic tendencies that demonstrate the films as elements of an auteur in the classic sense. In considering the Seventh Seal

Measuring development is an arbitrary process since all summary Term Paper

Measuring development is an arbitrary process since all summary statistics in this area are trying to evaluate economic inputs rather than economic outputs - Term Paper Example as of economic development include; health rates in a country, people life expectancy rates, unemployment and rates of poverty that are characteristic of a particular country. In actual practice, economic growth is narrow in its scope as compared to economic development. Economic growth solely takes into account the total increase in a country’s real level of national output that is often because of a boost in the quality of resources applied, for instance, education, an increase in the number of resources and the quality improvements that have been done in technology. In another words, to measure economic growth, economists make use of the GDP statistics, which shows the contributions of each country’s sector towards the overall national output. On the other hand, economic development can be said to be a normative concept, which only exists in the citizen’s sense of morality, i.e, the knowledge of something good and bad. In a general sense, economic development of a country can be explained though an increase in peoples standards of living and general way of life. Economic development ensures that people make proper decisions about their wealth creation and improves their way of life. This is done only when people realize the value of involvement in different economic activities. The best approach in the measurement of economic development is the use of human development index that gives due consideration to a country’s levels of literacy, people’s expectancy rates and how they affect overall productivity in a country. Economic development is an important concept since it often leads to creation and establishment of important institutions that determine the quality of human life like education and health care. In addition, it also contributes to establishment of important employment and environment policies. Economic development in a country means the increase in per capita income out of a single individual. When computing the levels of economic